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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Don't be fooled - Customer Service Specialist Progressive Insurance Employee Review

      1.0
      Dec 7, 2022
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      the salary isn't bad to start

      Cons

      this place seems like a cult! so many people have been there for many years and I heard so many good things about the company. I don't know who these people are but... the training is long and tedious. You are told that you will have a lot of support after training but I did not find that to be the case. You are expected to work holidays and sit at your desk for 8 hours a day tied to a headset - no wireless headsets allowed. My supervisor was rude and condescending

      Explore other reviews about Progressive Insurance

      5.0
      Jul 15, 2026
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

      Cons

      High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
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