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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Customer Service - Customer Service Representative Progressive Insurance Employee Review

      2.0
      Jul 15, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome people to work with. Very laid back, casual work environment. A great training program. They train and pay for your P&C license which you will continue to have if you leave the company.

      Cons

      \The change in management resulted in a more corporate way of thinking. Instead of looking at customers policy to make sure all the underwriting information was correct and the policy was being rated correctly, you were advised to only make the changes the caller specifically asked you to do.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 9, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, culture, and growth

      Cons

      Used to have amenities but believe they went fully remote

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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