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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Loved the Company - Customer Service Representative Progressive Insurance Employee Review

      4.0
      Apr 14, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, pay was appropriate for the amount of work, supervisors were nice, parental leave and benefits were EXTREMELY good. Great PTO system. Don't have issues with minimal kid noises in the background unless it effects a customer (worked from home with 2 kids)

      Cons

      Calls are back to back with barely any breaks, you have to bid for schedules which is not ideal for someone who truly needs a specific schedule, has kids, etc, and the quotas kept getting higher and higher with no incentive (other than to not be fired) - if you don't hit the quotas they place then its very hard to promote or move into other departments.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 15, 2026
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

      Cons

      High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      1
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