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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Good for now - SENIOR LICENSED AGENT Progressive Insurance Employee Review

      4.0
      Jul 7, 2023
      Senior licensed agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a culture of openness and a strong open-door policy. I have met with lots of different leaders and colleagues in various capacities. They have been very attentive to what I need to succeed in the past.

      Cons

      Lately, I have felt a shift in focus from employees to numbers. While there is definitely room to improve in numbers, there is a strong need to make sure that the employees are being taken care of. Many reps on my team feel burnt out at that constant push toward numbers, and some are starting to feel forgotten.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 15, 2026
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

      Cons

      High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
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