Great Company - Customer Service Representative (CSR) Progressive Insurance Employee Review

4.0
Jul 21, 2023
Recommend
CEO approval
Business Outlook

Pros

This is a great company. Great employee benefits. And great work life balance. It’s not the best paying but you have plenty of room to grow.

Cons

Took forever to get hired.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

See reviews by: Helpful|Rating|Date|All