Great company, just give it time, strive for advancement - Centralized Support Representative, Senior Progressive Insurance Employee Review

4.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

I’ve been on a fully remote schedule since day one, great benefits, supportive management and teammates. The idea is to support each other and help when needed- not everyone for themselves. My supervisor always asks me what she can do for me? Even management I worked with before I was so grateful for. They want you to succeed and become the best version of yourself. I have a great schedule during the week which offers me a nice work/life balance.

Cons

Unfortunately not everyone has the same quality standards as others, and sometimes reaching out to adjusters for questions on their claims really gets you no where as they did the bare minimum to get the claim moving and then dump it to the next department. I shouldn’t have to copy your supervisor on the third email to get a response. I make time in my day to respond to emails, so I ask for the same courtesy. Time off isn’t as flexible as it could be as it’s based on who gets the time in first to get it approved.

Explore other reviews about Progressive Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and work life balance

Cons

Unrealistic expectations Nothing else really

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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