Great managers, heavy workload - Claims Adjuster Progressive Insurance Employee Review

3.0
Aug 12, 2023
Recommend
CEO approval
Business Outlook

Pros

You get to know all of the managers in the state, even if they work from the other claims office. They truly want you to do well, because they all started as claims adjusters, and they know how demanding the job can be. If they see you struggling, they will do everything they can to help you, short of doing your job for you. The adjusters who have been there a while are willing to help, but will also ask the newer reps questions on things they haven't run into before, or haven't seen in a while.

Cons

The workload can be heavy, especially during summer. They are working to try and get more staff, but it does take time. If you get behind it can be very hard to catch back up, and it can make it overwhelming. While the company and people are wonderful, the work load definitely is an issue.

Explore other reviews about Progressive Insurance

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

Cons

High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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