5.0
Aug 25, 2023
Current employee, more than 1 year
Los Angeles, CA
Recommend
CEO approval
Business Outlook
Pros
You put in the work management wants to see you succeed.
Cons
Heavy claim load and difficult customers
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Users say... "Benefits are great and 401k is unbeatable" "Pretty good pay for taking calls all day and having a license to take with you." "Flexible schedule and work from home part time" "Great culture and very family oriented" "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive."
Users say... "No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" "The team you are on can be changed on whim with very little notice and moved under a different supervisor." "I had a great manager and then a terrible one." "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" "Stress and heavy workload can be difficult."