Claims Customer Service - Claims Customer Service Representative Progressive Insurance Employee Review

3.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice, friendly, and laid back. They try to do things to keep motivation up.

Cons

Customers are AWFUL! A lot of procedures mean your hands are tied when trying to help a customer. Which means the customers are nothing but ugly to you when you can't help them.

Explore other reviews about Progressive Insurance

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support, great pay and lots of opportunities to grow your career.

Cons

No cons in my opinion

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

1
See reviews by: Helpful|Rating|Date|All