The workload is crazy - Senior Claims Analyst Progressive Insurance Employee Review

3.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

401k match is great, great benefits and bonus plan. You’re able to flex your schedule as needed.

Cons

The metrics are the largest con. As a senior analyst you’re still held to metrics that seem more appropriate for a customer service position. The metrics are a bit stressful on top of a heavy workload. The workload was to be expected and is manageable. The metrics are a stressor.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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