Good company - Customer Service Representative (CSR) Progressive Insurance Employee Review

Strong Leadership Consistent Strategy People Oriented Culture

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.