Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Challenging - Customer Service Representative Progressive Insurance Employee Review

      4.0
      Jan 15, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The vast majority of coworkers and managers are very nice, helpful and understanding. The benefits are not bad and taking time off is very easy.

      Cons

      If you want to change positions you have to have been at you current position for at least 3 months before a change will be considered. Calls are pretty much back to back and many customers think that you should jump through hoops to resolve their problem.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 10, 2026
      Lead information security analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good work culture that works for most people.

      Cons

      No company is perfect; the company is amongst the best.

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
      See reviews by: Helpful|Rating|Date|All
      Related searches: Progressive Insurance jobs | Progressive Insurance salaries | Progressive Insurance benefits | Progressive Insurance interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service Representative reviewsProgressive Insurance review