Pros
The lay is negotiable, I definitely recommend Commerical Sales over personal lines or even commercial customer service due to call volume- they always had close to hundreds on hold vs commercial sales would be at about 30 on hold during peak season, but each sales quote call would take 30-60 minutes. It's a very thorough process but can be learned. They have a whole department for escalation calls, questions on what to put into quote and everyone is pretty down to earth. Requesting off is nice bc there's so many people across the country it's not solely dependent on your specific location, along with needing to leave early, if there was time available in the department country-wide you could just submit and leave, as well as putting a request to cut every day of it got slow. Consistent team training/ meetings. If I went back to work I'd consider going back to Progressive. They also offer profit share bonus every year
Cons
Customers are wild, they can be totally rude, unprepared for a full commercial vehicle quote as some companies need very minimal info vs Progressive needing almost all so you can provide an accurate quote. Quote calls can be draining as they take 30-60min and you can get them back to back. I stopped working in 2018 and they had just raided the minimum to around $17/hr so I'm not sure what it is now. I really liked my supervisor, it was frustrating that whenever you had ameeting with reviewing calls- weekly, they HAD to find just something with a call but overall not bad compared to the demand of personal lines sales or customer service or commercial customer service just due to call volume.