Should be called Regressive - Claims Generalist Associate Progressive Insurance Employee Review

Unrealistic/impossible expectations. You are expected to do everything with your claim from recorded statements, liability investigations, coverage investigations, send ROR letters with policy language (making sure it’s for the correct state) arrange and monitor repair, move vehicles from tow yard to shop or salvage yard, review total loss evaluation, handle paperwork and total loss payment, alll while your phone is ringing, you are receiving texts and emails and new claims. New claims are expected to be worked immediately as if we aren’t doing anything else. Customers don’t expect to hear from us until the end of the next day but the company has become obsessed with immediate contact. And if you leave a voicemail and your new contacts calls you back and leaves a voicemail (because you’re likely calling the next involved party) that returned call doesn’t count as a contact. The company expects you to spend 4 hours on each new claim to work it to its furthest point, but will assign 5 clams in one day. So, they assign 20 hours of work and that’s not including the work still needed on our pending diaries. I could go on but hopefully the point has been made.