Great pay is sometimes a warning... - Claims Adjuster/Generalist Progressive Insurance Employee Review

3.0
Feb 8, 2016
Recommend
CEO approval
Business Outlook

Pros

My co-workers were generally awesome folks. The office I was in frequently had team building activities and outings (mini golf, bowling, etc.) Training in Cleveland was nice, low distractions and opportunity to network. The pay was excellent -- but being on salary severely diminished the great pay when my days became 12 hours long on the regular.

Cons

Workload for an adjuster is insane. Within the first month out of training, all 4 of the new adjusters (myself included) were so far under water and not seeing any hope of breaking through to the surface. My office manager was also overloaded with his own tasks and responsibilities that we were not properly supported as new adjusters, and basically set up to fail. We were given 1 mentor for all 4 of us new adjusters, and frankly I don't think she wanted anything to do with being a mentor. I eventually suffered a mental breakdown, and while the managers were nice enough to give me some time off, I knew that I'd be going back to the same mess that I walked away from. It led me to seek other employment opportunities.

Explore other reviews about Progressive Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

See reviews by: Helpful|Rating|Date|All