Pros
The training team was great and still helps if you need it. Work from home and no zoom or video is required after training unless you are in need of help. straight chat functions for communication. Easy system setup and use. Schedule flexibility is acceptable.
Cons
Team leaders really don't communicate properly. The weird thing of saying the stuff verbatim, but you can also say it this way or add this, doesn't make any sense. That needs to be clear and concise to the interviewer. The feedback given to employees isn't very clear and sometimes given too late for the interviewer to understand the context. Productivity can be high and still be cut on hours. The pay is absolutely horrible. The system crashes and/or glitches, especially during a survey (my internet is very fast and my computer is well maintained).