Pros
The people I worked with in support are phenomenal. I couldn't ask for much better. Everyone was willing to help each other out for the most part, from the newest members to the account managers to the network teams, etc. The last day for many is the end of June, 2024.
Cons
Since the new CEO took position back in December, a "restructuring" is taking place that resulted in elimination of a lot of good people from their positions, replaced by cheaper elsewhere in the world. I'm expecting to see support take a nosedive, to the detriment of the customers. After the new people have been in the job for 6+ months, they'll be able to handle most of the regular items, but it takes a long time to learn the products and their nuance. Customers would do well to be patient through to the end of 2024, at least, as they learn.