Advise to Look Elsewhere - Help Desk Analyst Provalus Employee Review

2.0
May 24, 2020
Recommend
CEO approval
Business Outlook

Pros

- People. The people make the job, but they only make it tolerable. - Certifications. Willing to pay for certifications that are not affordable to low-income. - Work/Life Balance. With the exception of on-calls for obvious reasons, once you've worked your forty hours that week, you don't need to be there and you'll very rarely be contacted about work.

Cons

- Micro-management. A LOT of micro-management to the point some have lost their jobs over things that really have no actual sway. - Unreasonably low pay. The pay is equal to or less than that of the businesses in the area, let alone IT jobs under contractors. The local Wal-Mart pays more at starting wage. - No SD/PTO. Sick days/Paid-Time-Off is non-existent for many roles. The ones that do earn five (5) days or forty (40) hours per year and are effectively coerced by management into using PTO as sick leave. - No Communication. Or at least a lack of proper communication. Things are easily misunderstood at all levels of management, leading to confusion and misdirection, which leads to blame that is typically shifted onto lower-tier workers. - Nepotism. This is prevalent in all businesses, but especially Provalus. Certain individuals that the lower-tier employees all knew to be lazy were regularly earning raises and even heading teams despite under-qualification (even for a job that requires no qualification). Social skills literally and figuratively pay far more at this job than actual work ethic. - Non-responsibility. Management rarely takes the blame for issues that were markedly their fault and with either blame or actively frame people they oversee. - Little chance at promotion or growth. Raises have changed but some get a pittance of $0.20 USD/hr per fiscal year. Promotions are next to impossible due to the aforementioned Nepotism section. - Low Morale. Overall has become a place of soul-rending monotony and I have witnessed this place cause once-close friends and colleagues to become spiteful and bitter on multiple occasions. - Resume-Wounding. Other IT firms collectively ask the question "you're from THAT company?" in a clearly disgusted tone when the name Provalus is mentioned.

Explore other reviews about Provalus

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Provalus is a great company to work for overall. Leadership enters communities and are thinking about employees through the entire process of establishing new locations. I started in Brewton when there were only 70 employees and got the privilege to watch this specific location grow to over 300 employees but the company as a whole grow from 3 locations to 7 across the US. Having a peak into leadership helped bridge relationships with employees and truly understand that their employees are on their minds first. No employee is thought of differently than the other. The effort that goes into constantly trying to improve PTO/Benefits/ and ensuring employees felt seen and heard is admirable because that can get lost in companies that are growing at the rate Provalus is. This company cannot be compared to your average entry level job- your managers and leaders are constantly trying to find the next best thing and advancement opportunities for all employees in every meeting with clients. While it can feel slow to have promotion opportunity- it’s there. I valued that anytime promotion opportunities came up rather that was on the technical/customer experience/corporate side- leadership always looked within the company before posting a job to the public. The company events/give back days/potlucks/company “fun” competitions kept employee engagement and “togetherness” at a high which made work feel more exciting and there always was something to look forward to. If you come to work, do your job and do it well, ask for help (because it’s always there rather that be a trainer/team lead/delivery manager/etc.) you will have advancement opportunity. Nothing great comes from the snap of a finger but staying consistent in good work and persistent with communication with your leaders can get you far with this company.

Cons

Every job will come with hardships- the pros outweigh the cons especially if you are looking to get your foot in the door with IT and gain experience/have career advancement opportunities.

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly people amazing coworkers

Cons

Stressful work and not so great pay

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