Horrible backend management - Guide Prudential Employee Review

1.0
Aug 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Set own hours Paid daily Good steady money (When system works)

Cons

To many to list. This used to be a wonderful place to work where I could make a great living. When I worked as an agent I made more money than I ever had in my life.... Until they started farming their "leads" from surveys for gift cards and bait and switch ads. Everyday I take calls for things as asinine as people responing to an ad where they will get a free check in the mail to pay for life insurance because they are born before a certain year and much worse things than that. My business tanked due to the lead quality changes. About a year or so ago I changed to doing lead gen for them as a "guide" same thing was making great money until the lead quality changed yet again. Now they have 98% medicare advantage "leads" that should be dialed in OCTOBER as they wont be eligible to shop until then. Only eligible shoppers for these are DSNIP clients and very rare SEP cases. And when you do ask these prospects if they are looking for a better plan their respone is almost always the same. "No I was trying to apply for this free cash card online." Meaning your lucky to generate one useable data piece for every 100 calls. Hopefully it goes back to how it was a few weeks ago where it at least dials a fair mix of data types so you can at minumum take a swing at what your dialing.

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Prudential Response
4y
Thank you for feedback. I am very sorry to hear about your experience. It seems to be inconsistent with what others have come to expect and share with us. Please contact us and give us the opportunity to better understand your perspective and how we may improve https://assurance.com/contact-us

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5.0
Jul 18, 2026
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Pros

The training is fantastic and culture shows that they really care about you succeeding in the role. The leadership team really engages with their employees and help any way possible.

Cons

None to find at the moment.

3.0
Jul 10, 2026
Recommend
CEO approval
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Pros

Solid benefits package, manageable workload. Can be a comfortable landing spot if you're able to tune out the outdated processes and legacy mindset.

Cons

The company undergoes frequent restructuring, and technical leadership often lacks the depth needed to guide modern engineering decisions. The culture can feel rooted in an older, more traditional mindset, and promising initiatives frequently get stuck in POC hell rather than reaching production. Career progression is also very manager-dependent; the wrong reporting relationship can significantly stall your growth. Overall technical bar is low — if you're trying to sharpen your skills, this environment may hold you back rather than push you forward.

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