Lost in the sea of Quantity over Quality. - Resident Manager Public Storage Employee Review

2.0
Jan 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Free rent- as the resident manager I didn't pay rent. Because of the size of the company (total sites + head quarters) you never had to worry about them going under, which means not worrying about losing your housing as well which was a bonus during covid. I had a fixed schedule so I always knew it'd be off Sunday and Monday.

Cons

Theres so much to unpack here. We will start with the size. PS is doing do well they are able to aquire so many smaller companies, and build more locations, but while they are so focused on expanding, they are allowing other facilities to deteriorate. Gates broken for weeks, mold growing throughout buildings, damaged doors, cracked floors, deciding to cancel/forgo preventitive professional pest control, etc. Maintenance tickets get put in that sometimes go unnoticed, or gone about the cheapest way possible (I won't even start that rant). I understand needing to scale a buisness and they are such a huge company they will never change that but everything is always focused on quantity not quality. That goes for the employees too. Operations managers MIA, spoke to them maybe once? Very hierarchy, follow the chain of command. He meets most people, then anything else goes through your DM. Giving my DM the benefit of the doubt that she took on a big acquisition with poor communication, and she was probably over worked, but her lack of organization and poor time management was only matched by her unphased demeanor of everything. Unphased because at some point I'm pretty sure everyone dyes a little inside from being with this company. I had worked for 4 storage companies in 8 years, PS having acquired my previous company 4 months before I left the company. The sad part is people get sucked into PS because its easy money, free housing opportunities, etc but then have to work in these "dumpster fires" as everyone in my district would call the facilities, and not realize not all companies are that bad. Having gotten to work for great companies before, I can't say I wasn't biased going in, from hearing nothing but horror stories from previous employees from many levels from storage consultants to corporate (OMs/DMs/HRs). But there is a reason I left after 4 months. I can't speak on all the districts/markets, but mine only solidified those biases.

Explore other reviews about Public Storage

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely LOVE LOVE LOVE this company! Great atmosphere, amazing support and teamwork! DM 0325 Krisitina is phenomenal when it comes to her role, support and associate encouragement. No micromanagement, and you are fully handed all the tools you need to be successful in this company. Pay is fair and hours very reasonable. Job duties are simple and the company stands firmly behind true customer service!

Cons

NONE...we all prove daily here together as a team!

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

I'm genuinely grateful to be part of the Public Storage family. From the very beginning, I've felt supported, encouraged, and welcomed by everyone I've had the opportunity to work with. A special thank you to Javon, our District Manager, whose leadership, professionalism, and genuine care for the team have made a lasting impression on me. His positive attitude and commitment to helping others succeed create an environment where people want to do their best. I'd also like to recognize Akia, my trainer, for being so patient, knowledgeable, and encouraging. She has made my onboarding experience enjoyable and has given me the confidence to grow in my role every day. I'm also thankful for Jimmy, Bree, Tabitha, Kevin, and every other Public Storage team member I've worked alongside. Each person has been welcoming, supportive, and willing to share their knowledge. Working with such an amazing group of people has shown me what a strong team culture looks like, and I know I'll have the opportunity to meet and learn from many more incredible coworkers as my journey continues. What excites me most is knowing that I've found a company where I can build a long-term career. It's rare to find a workplace that values its people while also providing opportunities to grow, and I truly believe Public Storage is a place where I can continue to learn, contribute, and eventually retire after a fulfilling career. Thank you again for making me feel like part of the team. I'm proud to be here, and I'm excited for everything the future holds with Public Storage.

Cons

Love it here none that I can think of.

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