Recommend if you are not in it for the long run. - Customer Service Staff Publix Employee Review

4.0
Sep 20, 2013
Recommend
CEO approval
Business Outlook

Pros

The company provides excellent training guides and software programs for associates (employees). It provides good customer service from regular employees.

Cons

Managers do not provide the customer service they preach. Managers have a warning system, where they call each other to warn of incoming observers from corporate; at which point they become visible in the store. One store was robbed close to closing time, the store manager was no where to be found, like usual, during the robbery.

Explore other reviews about Publix

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

easy job with great benefits

Cons

pay is not that great

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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