Friendly Retail - Customer Service Staff Publix Employee Review

3.0
Oct 10, 2013
Recommend
CEO approval
Business Outlook

Pros

This was, and still is my very first job. They are very flexible with scheduling around school availability. All in all, the coworkers and most of the management I've worked with have been very pleasant. It's a pretty good place to work, and very customer service oriented. Great room for promotion as well.

Cons

Customer Service Staff are required to take only several new responsibilities... without getting much, if any pay increase over being a cashier. Hours are all over the place, and certain managers can be an absolute nightmare to deal with in this particular position.

Explore other reviews about Publix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and clean store.

Cons

I don’t have much to negatively say.

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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