Where it's a lack of pleasure to work - Customer Service Staff Publix Employee Review

2.0
Sep 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling. If you're a student, they will often work with you on your hours, although I have had friends with different experiences, but it seems this happens outside of the Customer Service Department where they have less people to work those shifts putting strain on staff who need days off. Decent pay, although you'll find that your pay will differ to other workers for arbitrary reasons. Publix offers benefits and these are good, however if you're like me, most of them are off limits as they are for associates who work full time. Publix gives stock and bonuses to the associates which is nice, however isn't mind blowing to be quite honest.

Cons

Some of the worst managers I have ever seen in my life. Favoritism to the highest esteem. Favoritism isn't always a bad thing, it's okay when favoritism is applied to something reasonable such as work ethic, however this is not the case. Some of the staff that are held to high esteem are literally some of the most unproductive staff there is in the store. Managers will hold everyone accountable but themselves for the outcome of the work. They will not handle conflicts professionally and will only handle them in the manner that is the most convenient for them. They are lazy hypocrites, and sadly the whole store falls for that. Much of your hardwork will likely go unrecognized and will be as admissible as another associate who does enough to get by. If you don't fight for your pay, they may as well give you short raises while deserving more. In this situation it's the squeaky wheel that gets the oil. Make reasonable arguments for your pay increase if you truly are a hard working associate getting the short end of the stick. Sadly this happens because 90% of the time truly your managers will not even be there to even witness your work ethic so a lot of your efforts will go unnoticed. The reasons why they are not there...well that's something that I've mentioned up above. Worst managers ever.

Explore other reviews about Publix

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

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