Started well, ended pretty bad - Customer Service Associate Publix Employee Review

2.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits, when the managers are good they’re really good, a lot of room for growth if you get a good manager.

Cons

It really feels like a cult mentality, if they ask you to stay and you don’t they will cut your hours if you’re part time or start taking away responsibilities you were given if you’re full time. It wasn’t uncommon for most of the associates to stay and work 12-18 hour days to cover for a callout while managers stayed in their office and then went home right on time. Hard work does not get you up the ladder in this company no matter how much they push that. They’ll hire you at part time while gloating about how everyone starts “from the bottom” and then the next week will hire someone full time in your department while also paying that person $2-$4 more than you. You can spend years trying to climb that ladder and people YOU TRAINED who started after you will be in management while you’re left to bust your butt.

Explore other reviews about Publix

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment to work as a steppingstone in career path

Cons

no cons I can think of at the moment

4.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good compensation including not just standard pay, but also end of year bonus 80 hours for hourly associates, 8% of your annual earnings granted to you in free company stock thru which quarterly dividends are paid, ok 401k, and gift card and other associate coupons. Good stability and growth. Good company culture.

Cons

Can be slow and resistant to change. Uses some antiquated systems and software that should have been replaced years ago. Does some things that don't make sense. Some managers can be good, while others not very good. Although these cons may be true for a lot of companies. All roads eventually lead to Lakeland where they are headquartered. Geography can be a big one if you are not a Florida native. If you don't want to live in Florida for some legitimate reasons, there can be limited job options in other states, especially if you aren't interested in retail or warehouse jobs. Standard retail negatives about not having a lot of holidays off.

See reviews by: Helpful|Rating|Date|All