Lack of training, set up for failure, too many policies to keep track of and low pay. - Counselor Pyramid Healthcare Employee Review

2.0
Feb 16, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to help people, various ways to grow professional development, other counselors work together.

Cons

Lack of job training, care logic needs to go away and replaced with a better system. Counselors wear too many hats; bill collectors, case managers, even medical tasks like pill counts. It’s salary and there’s no way you can get things done in under 60 hrs a week. There isn’t any security, billing will send bills and late notices to people who have already paid. There isn’t a receptionist/office manager onsite at all times so, counselors also have that role. If you make someone mad at the top, no matter how good of a counselor you are. You will be terminated. You get thrown into the job, no training for the job, possibility of going to multiple offices, no holidays and management won’t take responsibility for their lack of training and patients words will be taken over yours. Even after an unfounded investigation it will be held against you.

Explore other reviews about Pyramid Healthcare

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pyramid has been a great place to grow professionally. They genuinely support employees who want to further their education and develop their careers. It's an excellent place to gain hands-on experience in the behavioral health field, and there are real opportunities for advancement if you're willing to put in the work. Leadership is approachable, supportive, and willing to teach, making it a great environment for learning and professional growth.

Cons

The work can be fast-paced and stressful at times, but that's part of working in behavioral healthcare. Seeing clients make progress and knowing you're helping improve their quality of life makes it worthwhile

3.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, meaningful job, clients can make the job rewarding, ability to be creative, ability to move up the ladder

Cons

Unrealistic documentation expectations due to constantly changing insurance demands, always short staffed, pay is not great, while promotions are available the pay doesn’t compensate the additional workload, for-profit companies tend to prioritize profit over client care, always having to make excuses for why client care is lacking and ridiculous client rules are enforced, they have great ideas but lack follow-through

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