Pros
-You get to work with some amazing people -Opportunity to learn the banking/fintech industry -Very easy to get a job in support, even if you have zero technical background -The company handled the COVID pandemic very effectively This place can be a decent place to start out if you’re changing careers, but it will not be easy. In support, you will learn to develop top-notch customer service skills as anything less will not be accepted.
Cons
-Worked to the bone -Underappreciated -Bloated work force (especially in management) -Weak 401k matching No matter what you do in support, it will not be enough. The hardest workers are repaid with more work thrown on their plates. The lazy, dead weight will be rewarded by not having more work pushed on them and are constantly being bailed out by the better workers. Those who shout the loudest get the furthest. If you like to keep your head down and get things done, you will not go anywhere here. If you love spouting off random nonsense in meetings just for the sake of being heard, then this is the place for you. Even if you’ve been a good worker for years, you will not be paid a penny more than brand new people starting as call takers. It is a well known fact that newer people typically make a bit more than people who have been around 6+ months due to inflation. However, the existing workers are never paid that difference. Management has no technical aptitude whatsoever, and will simply tell you to “get things done.” There are some good managers in support, but most really just don’t care. Even the good ones simply just do whatever the directors tell them to do, so they aren’t really effective.