Terrible Management - Applications Support Specialist Q2 Software Employee Review

1.0
Feb 25, 2021
Recommend
CEO approval
Business Outlook

Pros

-Free stuff -A semi-decent paycheck -Nice colleagues

Cons

-An array of mediocre mid-level managers with little to no technical expertise -Vastly too much work piled on too few workers -60 hr+ typical workweek is expected. If you work any less and you don't get enough done, that's on you. -Weak 401k matching, weak benefits, weak stock options. The worst con of all is that none of the above is set as an expectation going into the role. Being hired in and speaking to the hiring manager, I was told specific numbers in terms of the workload I'd face, and what to expect -- needless to say that workload was effectively doubled upon my arrival and little to no help could be offered by management. Most of the managers themselves don't have the technical expertise to even begin to do the work we were doing either. So we had these people that didn't know how to do our job, telling us how to do our job... Not to mention, on top of the hair-on-fire attitude shared by the entire support organization, the tech stack itself is so old and dated that when something does break (which happens constantly), the repairs take a long time. In fact there is an entire team specifically devoted to answering the highest priority complaints about business critical bugs and technical issues, and they're practically the most overworked team in the organization! Just goes to show how incredibly unstable the software fundamentally is, along with the severe ineptitude of the employees charged with supporting it. To go even further, individual employees are treated as numbers, to be micromanaged, and judged against one another constantly. In fact competition is so openly encouraged that most lower level employees develop anxiety and depression in the role they're given. Makes sense, they are worked to the bone.

Explore other reviews about Q2 Software

5.0
Jul 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people here are amazing. Q2 has been an incredible place to work. From day one, I felt welcomed by a team that genuinely cares about helping one another succeed. The culture is collaborative, supportive, and centered around doing what’s right for both employees and customers. Leadership communicates a clear vision, and there’s a strong sense of purpose in helping financial institutions better serve their communities. The company also provides excellent opportunities for learning and professional growth. Hard work is recognized, managers are invested in employee development, and there’s an emphasis on maintaining a healthy work-life balance. The benefits are competitive, and Q2 continues to invest in its people and technology. Overall, it’s a company where you can build a meaningful career while working with genuinely great people.

Cons

None right now to mention.

5.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love working at Q2. My personal experience has been very positive. I've had the privilege of being on multiple teams in various departments during my time here and I have had excellent experiences with my managers, leadership, and coworkers.

Cons

The return to office policy is very rigid. I would like to see them adopt a "commute time" policy rather than miles. 50 miles is not equal drive time in Austin vs somewhere like Nebraska. We've lost many excellent coworkers due to this policy. All that institutional knowledge, right out the door in favor of sticking to company policy.

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