Great Company and great Benefits - Customer Service Quadient Employee Review

5.0
Jul 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Customer Service team is 100% working remote with no plans to return to the office. All agents have the lap tops and tools to do the job. Management communicates regularly and the team is staying connected via MS Teams. Management cares about the employees

Cons

None at this point, everything is very positive.

avatar
Quadient Response
4y
Thank you for sharing your thoughts. We've had tremendous success with our Working from Anywhere program and will continue these efforts as we move away from pandemic restrictions. All employees have done a phenomenal job adjusting to the changes over the past year and a half. Thank you again for sharing your thoughts.

Explore other reviews about Quadient

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and great people.

Cons

Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

avatar
Quadient Response
1mo
Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
2.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager Flexible work hours Other sales members

Cons

The company itself isn’t performing. Nothing works and heavily rely on your analyst. They won’t fully train AE’s on software solutions. analysts or at least mine was absolutely terrible. She would continue to overpromise and under deliver on almost every call. Investments into parcel lockers and softwares are not panning out. If you look at financials, they continue to refinance their debt, which in most situations is never good. They recently bought out their competition in parcel lockers but will have to take on their customer agreements. There’s a reason why the lost the initial opportunity. As Amazon is offering subscription lockers while Quadient requires the customer to purchase and still have high monthly costs. The company will continue to reorganize until it finds its path. For the most part, it’s an old communication company that relied on physical sales. This has to drastically change, but with current management and solutions it can’t.

avatar
Quadient Response
1mo
Thank you for sharing your feedback. We are glad to hear you valued your manager, colleagues, and flexibility during your time with us. We also appreciate your perspective on strategic execution and want to reinforce that we remain committed to continuously strengthening how we operate and support our teams.
See reviews by: Helpful|Rating|Date|All