Scaling Issues - Anonymous employee Qualtrics Employee Review

2.0
Jul 13, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Insurance (premiums are paid for) 401k contribution (3%, no match necessary) Office amenities (gardens, massage chairs, catered food, snacks, basketball court) Beautiful location

Cons

Treatment of Employees: Employees are treated like numbers. Metrics for evaluating employees are centered around money. Employee evaluation metrics are increasing each quarter, though there is no evidence that workflows have become efficient enough to support this change. There is constantly a feeling of "you could have given more" and you are not often thanked for your hard work. Career opportunities: There isn't a clear correlation between the work you put in and opportunities. Opportunities are given to you based on what benefits the company, not what benefits you. Lack of work-life balance: There is pressure to work overtime and through lunch for all departments. 2-week paternity leave and 3-month maternity leave (1-month paid). Transparency: Management is not transparent. Recruiters and managers pitch positions as something much better than they are. Promotions are promised, but no official date is given. And, even when a date may be given, they sometimes change their mind. Scrappiness: This kind of culture is a result of poor internal processes and a lack of documentation of the product. So much time is spent looking for the one person who knows the answer to your question. Churn: It's high due to the stressful and disorganized environment. I believe I have been at the company longer than 40%-50% of the staff and I have only been here a year and a half.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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