Incredible opportunities - Customer Success Qualtrics Employee Review

4.0
Nov 10, 2020
Recommend
CEO approval
Business Outlook

Pros

- Amazing growth opportunities for your career - Flat structure in the org - head of CS is incredibly approachable - Managers genuinely want to support their employees - Pay/Benefits competitive with market - Lots of opportunities for extracurriculars if you're interested (and it's encouraged)

Cons

- Still have a way to go in diversity (but they're clearly trying very hard) - Volume of work can lead to burnout if you're not careful (or just unlucky)

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Qualtrics Response
5y
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5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

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3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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