High caliber ‘24 company with bottlenecking ‘04 processes - Customer Success Qualtrics Employee Review

3.0
Dec 28, 2023
Recommend
CEO approval
Business Outlook

Pros

TLDR: unique perks ideal for dog owners and families, good logo for a resume, caring middle management, willing to change. Experience bonus, dog friendly, top-tier subsidized onsite daycare ages 3 mos to <5 years, locations all over, catered lunch everyday, gorgeous office spaces, above average work life and supporting families, willing to pivot to stay growing, competitive pay, quality mid-level managers, and unique programs for higher achievers

Cons

TLDR: Sr leaders deflect instead of owning blame and doing something about it. Employee development and customer experience are neglected/not prioritized. Laggers in most internal categories. Poster-child for talking instead of doing Sr. Management frequently blames macroeconomic/extenuating circumstances for poor performance, lack of support for employees-middle mgmt, and ever-harshening/moving metrics and targets. All of which result in rapid burnout, directionless trajectories for careers and department, and the programs to enable personal & professional advancement are mediocre and not prioritized. Benefits are top notch but fall behind in the enterprise space and even other local tech companies. OKRs are might help startups, but they more often then not create bottlenecks from incomplete programs and ideas, unnecessary additional layers that don’t communicate well, or even admin rights to dif systems that leave when people leave the company. Promotions/raises are unreasonably unattainable

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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