Would Not Recommend - Customer Success Qualtrics Employee Review

2.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

-Younger crowd if that is important to you -"Cool" tech offices, lunches, coffee, etc -Totally team dependent, but work/life is pretty flexible. -I genuinely loved my team and my direct manager. We all worked well together and I was able to learn a lot.

Cons

-Too many empty promises ex: not doing promotions, cutting bonuses due to not rating us one quarter, inconsistent on "how" to get promoted and the process is pretty inefficient. -"Hybrid" = come into the office 4 days a week which is tough because when many of us started, it was suggested to come in 2 days a week. -Layoffs will happen (the layoff process was also highly unprofessional and chaotic. There is no "right" way to do layoffs, but there certainly is a wrong way.) -Upper management was disorganized and never felt trustworthy

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

2
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