2.0
May 27, 2013
Former employee, more than 5 years
Lees Summit, MO
Recommend
CEO approval
Business Outlook
Pros
Reasonable starting salary. Some good managers. Good trainers, although they are not always able to train fully or properly due to their schedules.
Cons
A lot more negative managers than good. Long hours, sometimes 50+ a week. You are not allowed to stand at your desk while doing calls. This makes it hard when you are sometimes working 12 to 14 hours at a time. Required to read the script word for word (often irritating applicants with some of the scripting), even if it is not grammatically correct, which makes the interviewers seem dumb. Too much pressure to always write exactly what the applicant said, even if they speak rapidly or it is hard to understand them.