Frustratingly Disappointing - Customer Service Representative I Quest Diagnostics Employee Review

2.0
Nov 12, 2013
Recommend
CEO approval
Business Outlook

Pros

This company has many dedicated individuals within the company, great co-workers for the most part, but I'm not sure there are many other positive aspects.

Cons

Little to no opportunity for advancement. Women advanced before men. No consideration given to level of education. Having higher than a bachelor's degree at this company will not advance your career.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Quest has a good work environment

Cons

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3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than most in the area. Hours are good. Benefits are good.

Cons

It’s very difficult to get time off for anything, regardless of how much vacation time you have. Only 15% of those hours will carry over and you lose what you’ve worked for and weren’t able to use. Not enough floats to cover the territory so people can actually get time off. Pay raises aren’t very good.

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