Attentive to employee needs and concerns - Customer Service Representative I Quest Diagnostics Employee Review

5.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Understanding managers. Organizationally very in tune with employee concerns. Solid retirement matching plans. Excellent health care options. Employee perks helpful for potentially expensive bio-work. Accessible upper-level management, the head of the State was able, willing and enthusiastic about meeting with me multiple times in regards to personal issues.

Cons

Very hierarchal in giving opportunities for shift flexibility.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Quest has a good work environment

Cons

There are no Cons so far

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than most in the area. Hours are good. Benefits are good.

Cons

It’s very difficult to get time off for anything, regardless of how much vacation time you have. Only 15% of those hours will carry over and you lose what you’ve worked for and weren’t able to use. Not enough floats to cover the territory so people can actually get time off. Pay raises aren’t very good.

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