Renewals Department - Directeur Éditorial/Directeur D'exploitation Quest Software Employee Review

Lack of communication of direction of company management makes decisions that are questionable The new owners cut a lot of staff and the result was that inbound volume was far too heavy to keep up with - add to that they implemented Salesforce.com for the team and then asked us to fix it for them when it went badly. Requests like this we were typically informed took priority over the inbound requests that were already difficult to keep up with anyway. Management in this department is uninspiring, they are all pretty new to management, don't seem to know much about employee development or care about the employees too much in general. There isn't much sales enablement as you will be asked to tackle heavily administrative tasks that they should have a support team doing There isn't really a training program No real room for upward movement, in an ideal world you would go to a new licensing sales job, but they want to pay you less money overall to be "promoted" to that team You have a team quota with a large team. It is not ideal, it makes "commissions" seem very low, and it makes the quota feel insurmountable