Pros
The only benefits currently are the wages, because you can work from 11.50 up to 14 in a year, and they supply you $25 a month on a card for an overpriced, under stocked in house mini market for lunch. Also they do have benefits plans, but as a call center rep they're bottom rung barely meeting the Obama care initiative with a high cost and high deductible for what you get.
Cons
Overbearing call flows, constant lies to employees about business practices, constantly removing all parts of the job that lets you feel like a human. No paid time off, and the time off you can get is 2 days a month that you have to plan into other months ahead of time if you want more than 2 days in a row at some point later in the year. They used to have 30 minutes off phone once a month to celebrate all the employees who had birthdays that month called cake day. We used to have team meetings every two weeks to give our opinions and get feedback and updates on what changes were coming, and they took those away. We used to have regular side by sides with team lead assistants at least weekly to help boost our skills. One on one meetings with our team leads so they could notify us of how we're doing and review our performance, which has been replaced by a metrics based system that they only allow about 5 minutes to go over now before being shoved back on phones. They're doing a corporate overhaul to mitigate as much time not on calls as possible to the point where co-workers can't help new members on the team without getting in trouble themselves because they took more than 5 seconds in between a call, focusing on revenue and exhausting their workforce. Lastly, they constantly boast room for promotion, but they nixed most of the team lead and assistant positions, they constantly hire personal friends into higher positions or family of friends instead of dedicated employees. Kind of hard to keep motivated when you keep losing jobs to the floor managers buddies that have only been there for 2 months when you have tried hard for years.