Repetitive. - Customer Service Representative QuinStreet Employee Review

4.0
Mar 25, 2015
Recommend
CEO approval
Business Outlook

Pros

I'm a part of their telemarketing force, or as they title it I'm a customer service representative. In Short its very relaxed. I can say whatever I want when I'm on the phone as long I am not breaking compliance. I really enjoy being able to actually talk about the internal DNC policy, because so few people know about it. I get to make jokes and have fun. Our break room is well stocked 3 days a week and dwindles by the end of it, but having food at work is always nice. I get two days off a month and have an emergency time off system that most people take advantage of. I keep getting trained in new verticals which is a nice change of pace. If your numbers drop you aren't canned, there's no quota, you instead get retrained and they assess how well you respond. Solid call center management.

Cons

You're going to do the same thing every day. If you like that you're in the right place. For me I like having a chance ot be creative, and although I can have fun on the call, I'm still doing the exact same thing every time. My numbers are fine, but having good numbers pushing a not so good product isn't the best. In the education vertical you're convincing people to sign up for endless spam from for profit schools, in the mortgage vertical its the same game except now they're getting calls from a number of online refinancing companies. The mere process often destroys someone's credit, and you will hear all about it every day. In B2B you are publishing IT white pages, which is solid. I guess. But you are calling leads that are eons old often being met with a response of "He died 15 years ago."

Explore other reviews about QuinStreet

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work morale at QuinStreet. You get to work alongside others that are experienced in their field and they truly care about your work life balance.

Cons

It has been difficult making extra bonuses due to some of the verticals being newer.

3.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The company can offer strong earning potential and a large enough operation to create real opportunities for sales reps who are in the right segment with the right support at the right time. There are talented people across the organization and certain teams can be collaborative and knowledgeable. The business also has legitimate demand in the home services space, and there is value in the products when the fit is right. For someone who performs well in a fast paced, metric driven environment, there is room to make good money and gain solid experience.

Cons

The culture can feel highly numbers driven in a way that sometimes prioritizes activity volume over strategic selling and long term fit. Management quality varies significantly, and communication around expectations, compensation, and deal flexibility can be inconsistent. In some cases, sales reps may feel pressured to push opportunities that are not ideal fits, which can create frustration and hurt long term client success. There also seems to be limited alignment between leadership, sales, and support teams at times, which can make it harder to execute effectively and build confidence in the process.

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