5.0
Aug 27, 2015
Current employee, less than 1 year
Little Rock, AR
Recommend
CEO approval
Business Outlook
Pros
They are very goal oriented and they love the customer. Being a CSR is one of the most challenging jobs I've had. I was active duty Army for 8 yrs. and have spent over 2 yrs in Iraq. My whole terminal is full of vets and I feel right at home. You just want to take care of people and enjoy the pride that comes with that. It sucks to give bad news to customers sometimes, but when you go out of your way to come through and it woks...there aren't words to describe it.
Cons
You start at the bottom and it is very fast paced. If you have bad leadership then you have to improvise. They are very reluctant to listen to criticism as well as get rid of bad leadership. Just hope you land in good terminal. It makes all the difference.