Great place to work - Frontline Cashier REI Employee Review

4.0
Mar 24, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a great place to work! You make friendships with your co-workers and the regulars you see all the time. The employee discount is AMAZING!. Playing frisbee on nice mornings.

Cons

I felt like I never had any money to participate in their employee discount program when working here. They say you have to start off working there part-time for a year before you can advance to full-time status or receive benefits. If you are trying to make a living here, it might be a good idea to have a second job. I have seen people advance faster than most and what you have to do to achieve this is really show interest and initiative by asking for what you want. As a Frontline employee, the management really makes you feel like your job hinges on selling the membership. You are supposed to be the last chance the customer will buy a membership before leaving the store, but a lot of the times you are the first one to tell them about it. It's not so bad, but if you have a really good week and sell 40 memberships in a week and only 12 in another, it's like the 40 never happened. It can be stressful trying to make a numbers game happen when it feels like every customer is saying "no" to the membership.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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