Great people make it a GREAT company - Store Manager REI Employee Review

5.0
May 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Our retail people are amazing, engaged, and passionate about the co-op and about inspiring our customers to enjoy the outdoors. Our Leadership is quite aligned now, and is very focused upon the future. A clear plan is in place, and we are financially secure as an organization. The future is bright at REI.

Cons

As we grow and evolve, we cannot lose sight of our service proposition or the value of our employees. Communication from Senior Leadership at AHQ also needs to continue to evolve. Accountability at the Store Manager level needs to improve as well.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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