Great place, great co-workers and customers...just know it still is retail. - Operations Supervisor REI Employee Review

4.0
Dec 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Supportive store management, REI is a leader in the outdoor recreation realm as far as legislation affecting parks and public lands, educating consumers on gear and skills, better pay compared to other retail jobs, opportunities to move up in store management.

Cons

As stated, it's still retail so while not REI's fault at all, just know you're still dealing with some folks who don't appreciate good service and good products. Holidays were crazy like anywhere else, but that was before they started the #OptOutside, which is a stellar idea.

Explore other reviews about REI

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

See reviews by: Helpful|Rating|Date|All