Love Working at REI - Sales Associate REI Employee Review

5.0
Mar 20, 2012
Recommend
CEO approval
Business Outlook

Pros

REI really takes care of their own, they are committed to professional development and service to the public. I truly believe people shopping there are getting a good experience and the staff are happy and willing to help at all costs.

Cons

The pay is a bit low, hard to make ends meet here in New York City, but that's the retail life.

Explore other reviews about REI

5.0
Jun 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Open and nice to work for

Cons

Didn’t like that you won’t be able to take time off during sales and so people call out

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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