I'd rather be a member than an Employee- REI Adventures - REI Adventures Customer Service & Sales REI Employee Review

4.0
Sep 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Great company, good values, smart direction, great benefits for the consumer. They are true to their commitment to the outdoors. Opportunities to travel. Work with really amazing people. Inspiring stories. Sustainable tourism. Be a part of the most profitable part of REI.

Cons

not enough PTO. not enough sick time. Hard to balance a young family and work when early on in tenure. Not able to participate in speaker series on campus, campus celebrations, or other events due to the need to keep the phones on for customers. HQ moving to Bellevue. Micromanagement.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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