More and more money grubbing, protecting the senior leadership, and degeneration of the everyday staff - Retail Sales REI Employee Review

1.0
Dec 22, 2012
Recommend
CEO approval
Business Outlook

Pros

As of right now, my health insurance is the best thing about working at REI, although that is certainly not a guarantee as 20+ year employees are losing benefits while the company is experiencing record sales that are falling slightly short of expectations.

Cons

REI has lost much of it's focus on customers and employees and seems to be focused purely on the dollars at the expense of staff and customer service.

Explore other reviews about REI

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazon place to develop real world skills

Cons

The holidays were Crazy busy

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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