2012 was tough but REI is still a special place to work. - Anonymous employee REI Employee Review

5.0
Jan 5, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked in 5 stores in multiple states. REI is truly a customer-focused company. Of course most of the jobs are in retail...but I challenge anyone to work retail anywhere else and then come work at REI. We DO care about engaging our customers, staff, and communities. Pay is average, benefits are better than average, work environment is exceptional, co-workers are amazing (mostly :)

Cons

Retail schedules are difficult... but we signed up for it. Sometimes too nice as some grumpy people (including some other reviewers) should be "coached out." If you're not happy, leave...it makes it more tough on those of us who care and are aligned with REI direction.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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