Wonderful co-workers, corporate environment - Sales Specialist REI Employee Review

1.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

+I worked alongside some truly wonderful, kind, and fun people +Pro-deals are a huge benefit, and can help you outfit yourself with the latest equipment +Career opportunities are available, but only for the 'right' kind of people.**

Cons

-Low pay--I felt somewhat exploited at REI, given that management expected you to constantly look for ways to step into more of a leadership role, with no direction, and being paid under a living wage. -Many of the managers were great individuals, but got backed into a corner by upper management and corporate pressure. -REI likes to brand itself as a 'co-op' but it operates like a massive corporation--little regard for the perspectives of sales specialists and the power hierarchy is set in cement. -**REI likes to display how much they love diversity, but doesn't seem to offer advancement for people who actually offer a differ perspective/life experience due to race, gender identity, sexuality, or class. -It was upsetting to see how REI was performative in their support of the LGBTQ+ community--pride stickers were readily available to make it seem like a 'progressive' company, but customers were allowed to be trans-phobic to employees in very directed and verbally violent ways, and there was almost zero discussion about how to serve our transgender customers who sometimes require a special approach to pack and boot fits.

Explore other reviews about REI

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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