Exceptionally Supportive in Every Aspect Except Compensation - Retail Sales Associate REI Employee Review

5.0
Oct 2, 2020
Recommend
CEO approval
Business Outlook

Pros

There are a few reasons above all others to work for REI. This is not a typical retail job. The quality and reputation of the company lend itself to a loyal and exceedingly friendly clientele, a substantial portion of which are in fact part owners. Beyond a respectable and respectful client base, REI puts significant resources into their hiring and training processes so that only the best of the many candidates are selected. As a result, you typically get to work with a group of over-qualified, fun, interesting, and open-minded people. Those people who don't fit into such a culture often don't last long.

Cons

A down side of the hands off corporate management of store culture is that cultures vary greatly among stores, depending chiefly on the leadership capacities of the store manager (whose judgement corporate is largely in deference to). Again, compensation is not great. You will make about the average wage for your position in your area, and periodic cost of living raises. Where I worked, that meant that the unqualified high schoolers across the parking lot at Dicks Sporting Goods were making more to star than I had after 4 years worth of raises from REI. Typically the raises are between 3% and 5% a year.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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