Pros
First, let me say I've worked for REI twice; once back in 2011, now in 2014. The first time I worked for REI it was everything I'd heard it was. The managers were exceptional, the staff were all very cool and outgoing, and there was a sense that the place we were working at was something special. It seemed like the company truly cared for it's workers. That is about the only positive thing I have to say about this company.
Cons
Now in 2014, this company has changed so much for the worse it isn't even funny. Fair treatment from the bosses? Ha, not even likely. Blatant favoritism runs rampant at this company, at least at the retail level. If you aren't an absolute suck-up, you will NOT get hours like the employees who do. Watch as your schedule gets adjusted before your very eyes to ensure you are kept under the 20-hour-per-week minimum to qualify for benefits. Watch as REI brags about their wonderful gear and clothing discounts but don't count on ever being able to afford anything this store sells as your paycheck won't ever cover it. There are no opportunities to advance in this company, unless you want to be a retail manager (and when a spot opens in retail management, count on having to compete against several HUNDRED other applicants). I really hate to sound so down on REI but they really are going down the drain. The corporate mentality is rampant here, the only emphasis is on selling memberships, the pay is terrible, the hours are terrible, the opportunity for advancement is non-existent, and the company will constantly rub in your face how profitable they are while finding reasons for not scheduling you the hours you requested.