Good company, boring job, no future for the masses - Sales Specialist REI Employee Review

2.0
Dec 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Most of your coworkers will appreciate and respect the outdoors and believe in the company mission. You will get great discounts and plenty of product knowledge so you'll always have the newest and best gear. Management is good about honoring time off requests so you can get out there and enjoy the lifestyle you are "selling." The work environment is casual. Coworkers will genuinely work together to provide good customer service making customers happy. It's rewarding to help people get outside.

Cons

Most employees are part-time (10-15 hours per week) which is great if you aren't actually trying to pay any bills. Very few people work anything close to full-time. It's basically a dead-end job. Management positions are supposedly awesome, but the reality of working your way up the ladder is slim to none. Management positions get eliminated, and the people in management positions never leave. Turnover is high among sales specialists. Well, it is retail after all, but there is a lot of frustration at the bottom. Everyone is trying hard to impress the managers because they all want to be a candidate for a management position themselves whenever one becomes a available. At my store, there was a lot of two-faced back stabbing going on. It was kind of like high school all over again but with less acne and at least you could hide in the sleeping bags for a while. Selling memberships seems to be the only metric for measuring success, and trying to sell them is painful to say the least. Most customers already have a membership. The people who don't, generally don't want one. I could up sell anything, but memberships weren't good for me. If you do want to work your way up, be sure to perfect your membership sales pitch and get ready for irritated shoppers... especially when you are the third or fourth sales specialist to say the "M" word. Good luck.

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5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazon place to develop real world skills

Cons

The holidays were Crazy busy

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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